Return & Refund Policy

General Policy

We want you to have a great experience shopping with us. As we work with international suppliers, physical returns are generally not required. Instead, we focus on resolving issues quickly through refunds or replacements.

Eligibility for Refunds or Replacements

1. Delayed Orders

Refunds or replacements are available if your order is stuck in transit, pending, or expired beyond the following timeframes after shipping:

Global orders: 60 days
U.S. orders: 45 days
Brazil orders: 110 days

2. Damaged Products

Report damaged products within 30 days of delivery with photo or video evidence. Return of the item is typically not required.

3. Incorrect or Missing Items

Submit photo or video evidence of incorrect or missing items and we'll make it right with a refund or replacement.

4. Canceled Orders

Full refunds are available for orders canceled before processing or shipping. Excludes print-on-demand and pre-order products.

Items Not Eligible for Refunds

Delivered items without a non-delivery certificate from your local post office.
Customer dissatisfaction unrelated to product quality.
Damaged packaging where the product itself is undamaged.
Orders older than 90 days, regardless of reason.

How to Request a Refund

Photo or video proof of damage, or incorrect/missing items.
Tracking details for delayed orders.
Your order number and customer details.

We will review your request and respond as quickly as possible.

Additional Notes

We do not accept physical returns. Our refund and replacement policies are designed to address product defects, damages, and shipping errors efficiently. For unique circumstances such as customs seizures, we will review each case individually and work toward a fair resolution.